Refund policy
At CocoSkin™, we are committed to providing high-quality skincare products. Due to the hygienic nature of our products, all sales are final.
No Returns
We do not accept returns or exchanges once an order has been delivered.
Products that have been opened, used, or delivered correctly are not eligible for return or refund.
Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
please contact us within 48 hours of delivery by emailing solixskincare@gmail.com.
Your email should include:
- Your Order Number
- Clear photos of the product
- Photos of the outer packaging
- A brief description of the issue
After verification, we will provide a replacement or an appropriate resolution.
Order Cancellation
Orders can only be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled.
Refunds
Refunds are only issued in the following situations:
- The product is unavailable after your order is placed.
- A damaged or incorrect product cannot be replaced.
- A refund is approved by CocoSkin™ after verification.
Approved refunds will be processed to the original payment method within 5–10 business days.
Contact Us
If you have any questions regarding your order, please contact us:
Email: solixskincare@gmail.com